FAQ'S

You are free to buy discounted chemicals and chemicals at market price on the Carbanio platform.

The academia can:

  • Buy chemicals at market rates.
  • Buy discounted chemicals.
  • Receive chemicals as donations.

The charges are:

  • Cost of the chemical.
  • Service charge for Carbanio’s services.
  • Logistics charges.
  • Taxes as applicable

Donated chemicals are products with 100% discount. They are shown as Free chemicals on the Carbanio platform. When you buy them, you don’t pay any money for the chemical.

No. You need not send a quality report to Carbanio if the chemical is donated.

While the chemicals you receive as donations are free, you have to pay the following charges:

  • Service charge for Carbanio’s services.
  • Logistics charges.
  • Taxes as applicable.

No. India doesn’t tax academia. In other countries, we do not collect any taxes.

While the chemicals you receive as donations are free, you have to pay the following charges:

  • Service charge for Carbanio’s services.
  • Logistics charges.
  • Taxes as applicable.

Yes, you do.

  • Asking for chemicals banned by NADP.
  • Abusive comments in product reviews.
  • Providing false test results for chemicals received.
  • Including personal phone numbers and email addresses in product reviews.

At Carbanio, we believe that every seller has a brand as long as we ensure that the seller maintains the purity of the chemical as specified on Carbanio and submits Material Safety Data Sheet (MSDS) and Certificate of Analysis (COA) documentation.

  1. Type the chemical name in Search in the menu bar.
  2. Click View All.
  3. Use the filters on the left-hand side to refine the search results and find local suppliers.

To buy on Carbanio:

You should have registered with Carbanio with a valid institution mail ID.

The Carbanio platform shows prices of chemicals sold by all buyers, including those located abroad, in your local currency. However, payments are made only in US dollars. Your institution should provide a letter to the customs clearance in order to release the shipment to your location.

If you don’t find a chemical on our platform, you can create a new requirement to let the sellers know.

To create a new requirement:

  1. Click New Chemical Requirement on the homepage.

Fill in the details.

Your request shows up on the New Requirements section on the homepage and all the registered Sellers will be notified

Within 72 hours of receiving the shipment containing your order, check the chemical quantity and purity. If the shipment conforms to the quantity and purity mentioned in your order, you don’t have to do anything.

Important: If you have found challenges in the product quantity and quality within 72 hours, report the same to cs@carbanio.com to get in touch with the product investigation team.

You can refuse a shipment within 72 hours after its arrival if it doesn’t conform to:

  • Purity standards
  • Quantity purchased.

Upon receiving the shipment, take out some chemical and conduct the purity test in a lab. If you don’t want to accept the shipment, you will have to email us the test results.

You can email us stating that you don’t want to accept the shipment. However, you should send us the test results. Also, the email should reach us within 72 hours of receiving the shipment.

When you reject a shipment, you have two options:

  1. Get a replacement from the same seller or
  2. Get a refund.

Most likely, yes. International shipments are subject to import taxes in many countries. These charges will not reflect in your invoice generated on the Carbanio platform.

You don’t pay any charges if you return a shipment. When you return, you can get a refund of the money, or you can opt for a replacement.

The supplier is bound to give a replacement under our terms and conditions.

Carbanio automatically checks for serviceability of your area when you try to pay using the payment gateway. Your payment is accepted only if your area is serviced by our logistics team.

All disputes arising out of the transactions of Carbanio are subject to the laws of Hyderabad, Telangana, India.

You will pay:

  • The cost of the chemical sold.
  • Service charge for Carbanio’s services
  • Taxes as applicable.

All purchases within a country and across any two countries are paid in US dollars. For example, if the buyer and seller are from the UK, the payment is made in US dollars. Likewise, if a US resident buys from a Japanese seller, the seller receives the payment in US dollars.

However, buyers and sellers in India can transact in Indian rupees (INR).

Service charge is the fee collected by Carbanio for providing the platform for conducting business. This is levied on each transaction that occurs on the platform.

You can pay using a debit card, credit card, net banking. We don’t accept Wallet payments. The Cash-on-delivery or pay-on-delivery facility is not available with us.

The buyer.

You cannot communicate with the seller directly. All the chemicals are published directly by the Sellers in Carbanio including the prices. If the chemical which you would like to buy is not available, then post your requirements in “New Chemical Requirement”

Carbanio is not a negotiating platform, but a marketplace where you can buy ready stock of Chemicals from Sellers. All Chemicals are ready to be purchased directly on Carbanio and the prices are published directly by the Seller.

Yes. You will see a Chemical listed by multiple Sellers in a single page as Carbanio does not allow any preferential treatment towards a Seller.

No. We do not display any Seller information in the product details. But you will know the complete information of the Seller when the purchase is made.

As soon as the payment is made in Carbanio, you will receive a real time tracking link in your email