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Carbanio protects your purchase and money

Payment Gateway is PCI DSS Level 1 compliant along with frequent third party audits and a dedicated internal security team to make sure your data is always safe.

Buyer approval for quality.

Seller paid on receiving buyer approval.

What’s covered?

  • You received similar but not the exact chemical you ordered for.
  • You ordered for x kg of a chemical, but you received y kg.
  • You received a damaged package of chemicals, though the purity level is what you ordered for.
  • You received a chemical that is not as pure as displayed at the time of purchase.

What’s not covered?

  • You purchased the Chemical directly from the Seller where the transaction was not made in Carbanio.
  • Purchased Chemical in Carbanio, but got in touch with the Seller directly for replacement and the replacement has not happened.
  • You have tested the purity and quantity after 72 hours of receiving the product and contacted Carbanio for replacement or refund.

Your safety at our heart
Dispute resolution

Resolution support

If you have problems with a purchase, you could raise the concern to our investigation team through investigation@carbanio.com and we’re here to help.

Fraud Protection

Our Payment Gateway is PCI DSS Level 1 compliant along with frequent third party audits and a dedicated internal security team to make sure your data is always safe.

Suspicious

If you’re concerned about suspicious activity, identity theft or phishing, please write to us investigation@carbanio.com.

You can ask for replacement of product or return of money within 72 hours of receiving the shipment when a purchase doesn’t meet your order requirements.

Protect your purchases through Carbanio