Carbanio (hereinafter referred to as ‘the Website’ / ‘the Company’ or ‘Us’) follows a strict Refund Policy that has been made to ensure that you as an Academia/Business user do not have any problems and have a seamless experience.
Cancellation of order can take place by the Website if the seller does not make the product ready for dispatch to the buyer within a period of 72 hours from the time of order confirmation by the buyer.
The Company shall entertain requests for return of products if the buyer complains about the quality and/or the quantity of the product(s) in the order along with sufficient proof of the validity of such complaint within 72 hours from receipt of the order. Once the Company agrees to the return request and approves the same, the seller shall dispatch a new product free of cost and bear the shipping charges for the same.
If the buyer is not satisfied about the quality/quantity of the product(s) in the order along with sufficient proof of the validity of such complaint and does not agree for a return and replacement within 72 hours from receipt of the order vide email along with order number at firstname.lastname@example.org (for Academia users) and email@example.com (for Business users), then the Company shall refund the entire amount to the buyer. The seller shall pay the service fees to the Company along with an explanation letter for the discrepancy in the order.
Every refund shall be made directly into the bank account of the buyer which the buyer has used to make the payment online and shall be processed within 3 working days from the date of request for refund.
The Company has the sole discretion to assess each case on its own, separately.